Service Accent is a complete service department solution for field and internal engineers with call control and scheduling, engineer management, service, meter billing, contract billing, wireless and internet capabilities, and financial exports to Sage, QuickBooks PRO, MYOB and others
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Spotlight on remote access


Sometimes you may think that the idea of giving your Customers and Engineers/Technicians too much information could be a dangerous thing, done incorrectly this maybe true. Increasingly though a business that is not communicating with its field staff and its clients in real-time is at a serious competitive disadvantage:
  • Customers logging and updating their jobs on your website reduces pressure on your service/helpdesk, it also frees staff to complete other vital work that might otherwise be missed
  • Allowing field engineers/technicians to manage their own workload and update your database themselves will lead to greater customer satisfaction and more accurate and timely invoicing
Service Accent has a range of wireless, internet and email based options that allow you to provide information to and receive information from both of these groups in a way that produces real, measurable benefits to your business.

These facilities are no longer restricted to businesses with huge IT budgets and Vantage have the expertise and experience to provide them to you in a hassle free and cost effective way that reduces unnecessary duplication and delivers real benefits across the board.

 See Remote Solutions in action


 Screen shots (click to enlarge)

 

 



 
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